Karpasia Health Products Ltd, a member of the C.A.Papaellinas Group, operates in the field of natural and dietary supplements. We are committed to safeguarding your privacy and handling your data in an open and transparent manner. We would like to assure you that when you use our websites and other online social media such as our Facebook and Instagram owned by (Karpasia Health Products ltd) (hereinafter referred to as websites) or contact us, your privacy is top priority for us and that your data is secure and protected. Looking after the personal data you share with us is hugely important to us. We would like to reassure you that your privacy is first priority for us, and that your data is safe and secure. We therefore want to be clear how we use it, in order to offer you a better and more personalized shopping experience.
WHAT THIS POLICY COVERS
We are committed in doing the right thing when it comes to how we collect, use and protect your personal data.
That’s why we‘ve developed this privacy policy (“Policy”), which:
- sets out the types of personal data that we collect
- explains how and why we collect and use your personal data
- is clear about the rights and choices you have when it comes to your personal data
This Policy applies if you contact us or we contact you about our products.
WHAT TYPES OF PERSONAL DATA DO WE COLLECT?
Anytime you contact us about our products either by phone, email or post or when you speak with us through social media, we may also collect personal data you provide about yourself. We may also need to collect and process personal information about you including contact details such as your telephone number. We may ask you for this information via one of our telephone operators, or we may collect this information through your email or other communication with us.
Furthermore, we collect information about your usage of our websites to help us develop and improve them further through online surveys and other requests. Certain information is collected automatically, as described later in this Privacy Policy, through Cookies.
We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you were linked to our Websites. This information cannot identify you and it is only used to assist us in providing an effective service on our Websites.
HOW AND WHY WE USE PERSONAL DATA
We use personal data to assist us in managing and improving our day-to-day operations. It is vital for us to manage effectively and improve our Websites. We process your personal data in this way through the use of cookies and other similar technologies on our Websites to be able to provide you with the best possible experience.
Processing of personal data also help us to develop and improve our product range, information technology systems, know-how and the way we communicate with you. This allows us to serve you better as a customer.
It is important for us to monitor how our websites are used in order to detect and prevent fraud, other crimes and the misuse of services. This reassures us that you can safely use our websites.
Online advertising may be displayed across our websites. This will help us in measuring the effectiveness of our marketing communications and to be able to provide you with more relevant marketing communications relating to our products.
We are doing this because we want to ensure that we provide you with marketing communication, including online advertising, that are relevant to your interests. To achieve this we also measure your responses to marketing communications relating to products we offer, which also means we can offer products that better meet your need as a customer.
We may contact you about our products either by phone, email or post or by responding to social media posts that you have directed at us. We are doing this because we want to serve you better as a customer so we use personal data to provide clarification or assistance in response to your communications.
We may also contact you in order to manage promotions and competitions you take part carried out by Karpasia Health Products ltd. We are doing this in order to improve our Services.
However, if we contact you about this, you do not have to take part in the activities and we will respect this choice.
We may process your personal data, provided that you have given us your specific consent for processing (other than for the reasons set out hereinabove) then the lawfulness of such processing is based on that consent. You have the right to revoke consent at any time. However, any processing of personal data prior to the receipt of your revocation will not be affected.
WHEN AND WHY WE SHARE PERSONAL DATA WITHIN THE KARPASIA HEALTH PRODUCTS LTD AND WITH OTHER ORGANIZATIONS
Other than the disclosures referred to in this policy, we will not disclose any personal information without your consent unless we are legally entitled or obliged to do so (for example, if required to do so by Court Order or for the purposes of prevention of fraud or other crime).
HOW WE PROTECT YOUR PERSONAL DATA
At Karpasia Health Products ltd we are committed in respecting, protecting and maintaining your privacy and thus, we have a lot of measures in place.
For example we use computer safeguards such as firewalls and data encryption. We also enforce physical access controls to our buildings and files to keep this data safe. We only authorize access to employees who need it to carry out their job responsibilities.
As part of our policies, we enforce physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data. We may occasionally ask for proof of identity before we share your personal data with you.
Any questions regarding our Privacy Policy should be directed to C.A.Papaellinas Group Privacy Policy Manager at dpo@papaellinas.com.cy or alternatively see the Contact Us page on this Site. You should be aware that the internet is an insecure environment. Whilst we take appropriate technical and organizational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us. However, we will continue to update these measures, as appropriate, when new technology becomes available.
COOKIES AND OTHER SIMILAR TECHNOLOGIES
A Cookie is a small data file that is stored by your Web browser on your computer. When it comes to Cookies you have a lot of choices, you can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or other device.
Cookies allow us to improve the way our Websites work so that we can personalize your experience and allow you to use many of their useful features.
In addition, Cookies can help us to understand how our Websites are being used, for example, by telling us if you get an error message as you browse. The Cookies collect data are mostly aggregated and anonymous.
When you visit our Websites, these Cookies automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognized by our web server. We use IP addresses to help us administer the Site and to collect broad demographic information for aggregate use. Your IP address is also logged when you make a purchase as a fraud prevention measure required by the payment gateway.
With this way, we can measure the effectiveness of our marketing communication, including online advertising campaigns, for example, by telling us the number of times you are shown an advert. Cookies can, also, tell us if you have seen a specific advert and how long it has been since you have seen it.
CHILDREN’S DATA
We do not provide any services to children but we may allow children, with their parents’ or legal guardian’s consent, to use our Websites Social Media sites. For the purposes of this privacy statement, “children” are individuals who are under the age of eighteen (18).
HOW LONG WE KEEP YOUR PERSONAL INFORMATION FOR
We will keep your personal data for as long as you wish and for as long as our communication with you lasts. Once the communication is completed, your personal information will be deleted immediately.
YOUR RIGHTS
Under the General Data Protection Regulation (EU) 2018/679 which is applicable from 25 May 2018 you have various rights with regards to the personal data we hold about you.
These are:
Receive access to your personal data. This enables you to e.g. receive a copy of the personal data we hold about you and to check that we are lawfully processing it. In order to receive such a copy you can contact us at karpasia@karpasia-hp.com or alternatively see the Contact Us page on this Site.
Request correction (rectification) of the personal data we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
Request erasure of your personal information.
This enables you to ask us to erase your personal data (this is known as the ‘right to be forgotten’) where there is no good reason for us continuing to process it. Object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground. If you lodge an objection, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms.
You also have the right to object where we are processing your personal data, for marketing purposes. If you object to processing for marketing purposes, then we shall stop the processing of your personal data for such purposes. This enables you to ask us to restrict the processing of your personal data, i.e. use it only for certain things, if:
- it is not accurate,
- it has been used unlawfully but you do not wish for us to delete it
- it is not relevant any more, but you want us to keep it for use in possible legal claims
You have already asked us to stop using your personal data but you are waiting us to confirm if we have legitimate grounds to use your data.
Request to receive a copy of the personal data concerning you in a format that is structured and commonly used and transmit such data to other organizations. You also have the right to have your personal data transmitted directly by ourselves to other organizations you will name (known as the right to data portability).
Withdraw your consent regarding the processing of your personal data at any time. Note that any withdrawal of consent shall not affect the lawfulness of processing based on consent before it was withdrawn or revoked by you.
If, at any time, you believe that you have received an unsolicited commercial email from Karpasia Health Products ltd on behalf of somebody else, you may report it to us at karpasia@karpasia-hp.com or alternatively see the Contact Us page on this Site.
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, or you would like to remove your published Submission from the Site you may do so at any time by using the Contact Us page on this Site.
RIGHT TO LODGE A COMPLAINT
If you have exercised any or all of your data protection rights and still feel that your concerns about how we use your personal data have not been adequately addressed by us, you have the right to complain by contacting us at karpasia@karpasia-hp.com or alternatively see the Contact Us page on this Site.
We may modify or amend this privacy statement from time to time. We will notify you appropriately when we make changes to this privacy statement and we will amend the revision date at the top of this page. We do however encourage you to review this statement periodically so as to be always informed about how we are processing and protecting your personal information.
CONTACTING US
To exercise any of your rights, or if you have any other questions about our use of your personal data, please contact us by sending an email to karpasia@karpasia-hp.com or alternatively see the Contact Us page on this Site.
You can also contact our Data Protection Officer at dpo@papaellinas.com.cy.
Your concerns are very important to us and endeavor to address all of your requests promptly.
Note:
The General Data Protection Regulation (EU) 2016/679 shall apply from 25 May 2018. Until then, the Processing of Personal Data (Protection of Individuals) Laws 2001 till 2012 remain in force.
